EU and Nordic Countries:

All artworks are entitled to a 14-day return period within the European Union (EU) and the Nordic countries outside the EU. Returns are free of charge in the Nordic countries. For countries outside the Nordic region, the buyer is responsible for the return shipping expenses. We assume the responsibility of covering the shipping costs for returning a product damaged during transit.

To initiate a return, kindly contact us for logistical details.

Once the artwork has been returned to the sender and inspected, the product prices will be refunded to the buyer within 14 days. The refund will be processed according to the original payment method used for the order. In the event that the returned product has been used in violation of the buyer’s statutory duty of care, we retain the right to impose a deduction, up to the full price of the product, inclusive of return expenses. Given that these are unique pieces, meticulous packaging is of utmost importance. The artwork must be undamaged and securely packed in the original or equivalent packaging, following the guideline of a soft interior and a sturdy exterior.

It is essential to coordinate with us to arrange the shipment collection date. Should the returned product sustain damage during transit due to non-compliance with packaging instructions, we reserve the right to deduct the costs of repairing the product from the refund amount, either partially or in full.

Countries Outside the EU:

Outside the European Union, artworks come with a 7-day return privilege. Please refer to the previous section for details pertaining to non-EU Nordic countries. In cases where the artwork arrives damaged, we cover the expenses associated with the return shipping. Otherwise, the buyer bears the responsibility for the shipping costs.

For initiating a return, please reach out to Art Helsinki for guidance.

Upon the return and assessment of the artwork, the artwork’s price will be reimbursed to the buyer within 14 days. The reimbursement will follow the payment method initially utilized for the order, whether to a bank account or a credit card. If the artwork has undergone substantial changes, the refundable amount will be reduced by an amount commensurate with the use of the artwork.

Due to their uniqueness, diligent packaging is paramount for these artworks. The artwork must remain undamaged and securely packaged, utilizing the original or comparable packaging. The packaging should be designed to withstand external impacts and stacking.

A return is only admissible if the artwork remains intact (unless it was defective upon arrival) and shows no signs of usage. Preferably, the returned artwork should be packed using the original packaging materials. 

Ensure a mutual agreement with Art Helsinki regarding the collection date for the return shipment. In instances where the product sustains damage during return transit due to negligence in adhering to packaging instructions, we hold the right to deduct the costs of repairing the product from the refund amount, either partially or entirely.

Return Address: Art Helsinki Suolakivenkatu 12 B 23 00810 HELSINKI, FINLAND