Information We Collect
At Art Helsinki, we collect and store different types of information to provide you with a seamless and personalized shopping experience. The information we gather falls into three main categories:
1. Information Provided by You
We collect personal identification information that you provide when using our online store. This includes:
- Identification details such as your name
- Contact information like your address, phone number, and email address
- Payment information, including invoicing details and payment method information
- Product reviews and feedback
- Marketing communication preferences
2. Information Obtained from Your Use of the Store
When you interact with our online store, certain information is automatically observed and collected, such as:
Delivery information, including your delivery address and selected payment method
Purchase history, detailing previous orders, purchased products, and returns
Transaction data from your online shopping sessions, such as items added to your shopping cart
General identification information of the device or terminal you’re using
3. Data Derived Through Analytics
We utilize analytics to derive insights that enable us to improve your shopping experience. This includes:
Product recommendations based on your purchase and browsing history
Interests and preferences inferred from your purchase behavior
Browsing and usage data related to your interaction with the online store
Purposes of Data Usage
We use the collected information for the following purposes:
- Customer relationship management and maintenance of product information.
- Enabling a user-friendly and secure service.
- Providing an excellent customer experience.
- Enhancing product recommendations and marketing efforts.
- Developing the e-commerce platform and customer service.
The entity responsible for data processing is:
Art Helsinki Suolakivenkatu 12, 00810 Helsinki
Data Storage and Security
All personal data is safeguarded against unauthorized access and accidental or illegal disclosure, destruction, alteration, transfer, or other unlawful processing.
Art Helsinki stores customer data in Finland. The technical data security of the store’s systems is of a very high standard, with servers being protected against data breaches and denial of service attacks.
In the processing of personal data, we adhere to good data protection practices, including anonymization, pseudonymization, data consolidation, and minimization where possible. The processing of personal data complies with the requirements of the EU’s GDPR data protection regulation, which has been in effect since May 2018.
Access to personal data is monitored in line with best practices.
Only Art Helsinki has access to customer information. We engage trusted contractual partners, and in such cases, information may be shared with them. Agreements with all partners adhere to the requirements set by the EU’s GDPR data protection regulation and other relevant laws.
Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Some information may be kept for longer if required by law, such as accounting and consumer trade obligations, and to demonstrate their proper execution.
Upon request, personal information can be deleted or anonymized from Art Helsinki’s systems.
For certain types of information, legal obligations necessitate longer retention periods. For example:
- The Accounting Act prescribes longer retention periods for information, regardless of whether the data contains personal information or not.
- System log data is collected and stored as required by law to provide legal and secure online shopping for customers.
- Adequate backups of the shop’s databases and systems are taken to secure data, address error situations, and ensure data security and continuity.
Yes, as a customer, you have rights:
- To access personal data about you, including the right to receive a copy of such data.
- To request the deletion or correction of your personal data.
- Under certain circumstances, to request the restriction of processing or object to the processing of personal data.
If processing is based on separate consent, you have the right to withdraw your consent at any time. Please note that this does not affect the legality of processing carried out before consent withdrawal.
You can exercise your rights by contacting Art Helsinki. Your request should be specific enough for us to verify your identity.
If you believe that the processing is flawed or unlawful, you have the right to file a complaint.
Your privacy matters to us, and we are committed to addressing any inquiries you might have.
Thank you for choosing Art Helsinki’s online store. We appreciate your trust in us and are dedicated to providing you with a safe and enjoyable shopping experience.